We provide the monitoring services. You provide peace of mind to your customers.

As an alarm dealer, you require fast response times, professionalism and affordability from your monitoring provider. ComSouth Monitoring offers:

•  24-Hour Dealer Access

•  Text Email Notifications

•  IP Monitoring

•  Mobile Apps

•  Pers Two Way (Personal Emergency Response Systems)

•  GSM Cellular

•  UL Certification

•  Local Caller ID Notifications

•  Answering Service

•  MA 5 Diamond Station

•  Dealer Marketing Kit

Service Performance

The ComSouth Monitoring Services Team will deliver the highest standard of service to meet performance objectives and solutions to accommodate your changing needs. ComSouth’s Monitoring Service Representatives are available to ensure customer satisfaction and timely resolution of issues.

Affordability

ComSouth Monitoring Services are competitively priced. We provide increased value for your dollar through services, incentives and accommodations, so that your central station can be the strongest link in your security chain, at a reasonable cost.

Answering Service

ComSouth Monitoring understands that managing your business efficiently and effectively is an important priority. Our 24/7 answering service will help you satisfy this important need. Our specialized, courteous operators are always ready to answer your calls and process them in accordance to your instructions.

Technology

ComSouth Monitoring operates using the DICE Corporation technology including direct dealer access via the DICE *eLink and Matrix Software System. This fully configurable layout and workflow built into a sleek, browser-based software gives your security company an unparalleled advantage over the competitors. You can integrate almost any network-connected device with Matrix Monitoring using our open platform APIs, including PERS and GPS devices.

Matrix Tech Service

Tech Service streamlines the service work process by allowing technicians to access detailed procedures for completing tickets via Matrix’s web interface. It displays technicians’ open tickets and allows them to view account information attached to those tickets. The result is reduced service time and increased customer satisfaction.

Integrating Ticket and Account Information

After selecting a ticket, technicians can view the account’s zones, alarm history, contacts, previous tickets, and live history utilizing Tech Service. Technicians can also print contacts, work order forms, and fire inspection forms- all while out in the field.

Streamlining Service Workflows

Tech Service reduces complex service procedures into easy-to-follow steps that decrease service time and eliminate common errors. Instead of completing service details on paper and submitting them back at the office, the technician completes these details via Matrix’s web interface and submits completed tickets directly to the central station.

Taking Accounts Offline

Tech Service allows technicians to take accounts offline for testing via Matrix’s web interface. The technician is given the ability to initiate and complete testing procedures without tying up personnel at the central station.

Accepting Payments upon Job Completion

Customer payments can be received the same day jobs are completed. Authorized technicians can capture signatures and accept credit card and check payments at your customer locations. Payment information is then submitted securely via Matrix’s web interface.

Flagging Accounts Due for Testing

Tech Service can automatically flag accounts with zones that are due for testing. For example, if an account has a zone set for annual testing but that zone has not been tested in a year, that account will be flagged automatically.

Caller ID Display

With ComSouth Monitoring your customers will always see a local phone number when contacted by our central station.

Instant Accessibility to your Customers

ComSouth Monitoring can connect with your customers via text message or by a phone call. We automate engagement, improving end-user experience, and ease of account access. We can custom-build the customer engagement platform choosing what a customer can view for any given situation, such as updating payment information, bill payment, and appointment notifications. ComSouth Monitoring delivers account notifications via text message, allowing customers to respond to alarm signals and pay bills from their smartphones.