Internet

Q:How do I regulate my spam?

ComSouth provides its email customers with a free spam filter. This tool automatically filters out malicious emails and can be maintained by logging into your webmail at webmail.comsouth.net. Login with your full email address and password. You can view your spam in the spam folder and manage your personal spam settings by clicking on “spam settings” in the lower left box. The personal spam filter works to filter spam messages regardless of whether you use Webmail or a client like Outlook Express. By default, the spam filter quarantines spam messages in a folder called “Spam”. Once activated, this folder is viewable in your webmail, or using IMAP. We recommend that you routinely check this folder to ensure no legitimate email is getting caught. All quarantined mail is automatically deleted after 10 days. From this page you can also edit your spam lists (Ie. Blacklist and Whitelist)

Q:Is there a way to change my email password on the website?

No. If you have forgotten the password to your email account, or would like to change it, you must contact your local ComSouth office.

Q:When I go away and can’t answer my emails, is there a message I can put on to let people know?

Yes, ComSouth offers free user tools to its email customers through our website. You can login to our webmail at webmail.comsouth.net using your full email address and password. Click on Email options in the lower left box. From here you can forward your email address or set up a vacation message/auto responder. ComSouth’s Auto-Responder feature allows you to set up a personalized out-of-office or vacation message to let your contacts know you are away and might take a while to respond.

Q:How do I connect my laptop, tablet, or smart phone to my ComSouth home Internet?

In order to connect a wireless device to your ComSouth home Internet, you will need to purchase a wireless router from the retailer of your choice. If you need help you can call your local business office.

Q:How do I set up my tablet or smart phone to receive my ComSouth email?

In order to receive your ComSouth emails on your tablet or smart phone there are a few settings that you must know. First, you must know your username and password. Your username is your (email address). For the rest of the email setting click Email Information.

For device specific instructions you can click here and follow the instructions for your device.

Q:My Internet seems slow, is there anything that I can do to speed it up?

The first thing to do is verify how many devices or programs are running on your Internet connection. Every program or device that is using the Internet will take away from your maximum attainable bandwidth. Some things you might want to check are simple programs on your computer like toolbars in your web browser, software update programs, or anti-virus programs that might be scanning your computer in the background. Once you have deleted or disabled these programs, and powered off any other devices connected to your modem, you can conduct a simple speed test by typing speedtest.net (no www.) into your web browser. If you still have questions about the speeds you are receiving, contact our business office to schedule a visit by one of our trained technicians.

Q:What is network management?

Network management is the reasonable and nondiscriminatory enforcement of network usage policies and the management of bandwidth use and capacity while maintaining the promotion of the dynamic benefits of an open and accessible Internet.

Q:Why does ComSouth manage its network?

ComSouth manages its network in order to provide the ultimate broadband Internet service to its customers.  ComSouthacknowledges that bandwidth and network resources are not infinite and must be reasonably confined.  In order to bring you the best possible broadband Internet experience,  ComSouth enforces network management policies that limit network congestion and delay while ensuring that all Internet content is treated equally and is not unlawfully blocked or degraded.
The FCC encourages all fixed broadband Internet access providers, such as ComSouth, to manage networks with transparency and nondiscrimination.

Q:How does ComSouth manage its network?

ComSouth has policies in place to ensure that customers are able to access the lawful Internet content of their choice, run the Internet applications of their choice and to promote the continued development of the Internet.  ComSouth’s network management practices are nondiscriminatory, application-neutral, and minimally intrusive.  ComSouth may use one or more of the following to manage its network:

  1. Capping a users bandwidth capacity with monthly usage thresholds per account;
  2. Charging overage fees for the use of bandwidth over the specified capacity;
  3. Application-agnostic, usage consumption-based prioritization of traffic;
  4. Making additions or upgrades to increase network capacity;
  5. Enforcing its Acceptable Use Policy and Terms and Conditions of service against customers abusing the network;
  6. Using security protocols to ensure authentication of customers;
  7. Monitoring the network to identify congestion, security breaches, malware or damage to the network;
  8. Blocking spam;
  9. Preventing viruses from harming the network; and
  10. Thwarting denial of service attacks.

Network management practices are a necessity to guard against harmful threats to the network such as network congestion, security attacks, excessive spam, and viruses.  Reasonable network management practices ensure that you will have the best possible broadband Internet experience.

Q:Will ComSouth’s network management impact my online experience?

ComSouth uses reasonable network management tools and practices that are minimally intrusive to its customers and are consistent with industry standards.  In accordance with ComSouth’s Terms and Conditions for Service and Broadband Internet Acceptable Use Policy (“AUP”), Customers have agreed to comply with all current bandwidth, data storage, and other limitations on ComSouth’s Broadband Internet services.  Thus, ComSouth’s tools and practices will generally impact only users that have consumed an excessive amount of bandwidth at any time during a one month period.  Users are more likely to experience an impact on online experience during peak periods where congestion is prevalent.
What can I expect if I am in violation of ComSouth’s Terms and Conditions of Service, company policies or service contracts?
In addition to being subject to the specific terms of the Terms and Conditions of Service, or individual company policy or service contract, if you, the customer, are using conduct which abuses or threatens harm to the ComSouth network at any time, the impact to your online experience may include, but will not necessarily be limited to, any one or all of the following:

  1. notification by ComSouth that you are in excess of the monthly bandwidth threshold and provision of a reasonable timeframe in which to take corrective action;
  2. removal or blockage of material that violates ComSouth’s Terms and Conditions of Service or company policies or service contracts, including but not limited to, illegal content;
  3. suspension or delay of the delivery of email if deemed excessive;
  4. filtering of Internet transmissions; and
  5. suspension or termination of your Broadband Internet service account.

Customers could also experience longer download or upload times or slower web surfing.

Q:Will I be suspended from the network if I use certain applications?

ComSouth’s reasonable network management tools and practices do not discriminate between applications.  They are application-agnostic.  Thus, ComSouth will not manage its network congestion or security protocols based on applications being used by its customers with ComSouth’s broadband Internet service.  ComSouth’s network management is based on current network conditions and the amount of bandwidth being used by individual customers.

Q:What should I do if my account is suspended?

If your account is suspended, you should contact ComSouth and follow ComSouth’s instructions for reinstating service.

Q:When does ComSouth use this method?

ComSouth uses its reasonable network management practices and policies to manage network congestion and network security.

Q:Does ComSouth discriminate against particular types of applications or content?

No.  ComSouth does not manage its network based on online protocols, activities or applications that a customer uses.  Rather, ComSouth’s network management practices focus on the largest bandwidth volumes being used by individual customers.

Q:What can I expect if I am in violation of ComSouth’s Terms and Conditions of Service, company policies or service contracts?

In addition to being subject to the specific terms of the Terms and Conditions of Service, or individual company policy or service contract, if you, the customer, are using conduct which abuses or threatens harm to the ComSouth network at any time, the impact to your online experience may include, but will not necessarily be limited to, any one or all of the following:

  1. notification by ComSouth that you are in excess of the monthly bandwidth threshold and provision of a reasonable timeframe in which to take corrective action;
  2. removal or blockage of material that violates ComSouth’s Terms and Conditions of Service or company policies or service contracts, including but not limited to, illegal content;
  3. suspension or delay of the delivery of email if deemed excessive;
  4. filtering of Internet transmissions; and
  5. suspension or termination of your Broadband Internet service account.

Customers could also experience longer download or upload times or slower web surfing.