In 2013 ComSouth began billing high data use customers who exceeded their data allotments substantially. ComSouth has experienced a dramatic increase in the amount of data that is sent and received over its broadband network. This increase is driven primarily by a small fraction of our customers. In fact, the top 2% of customers use about 20% of the total capacity on our network. This way the customers who use less are not paying for the customers who use more.
Q:Why is ComSouth starting to charge for data overages now?
Q:Why does ComSouth have data allotments and how often are they reviewed?
With new advancements in technology ComSouth constantly evaluates customer data usage, and we make adjustments accordingly. Over the last several years, we have reviewed various data plans, and recently have analyzed the increasing consumer internet market and in August 2015 have increased data speeds and allotments.
Q:Do any other industries do this type of billing?
This policy is similar to power and other utilitiy companies whose services are metered and the consumer pays for the amount used over the minimum usage. This allows customers who use less to pay less and the customers who use more to pay their fair share.
Q:What happens if I go over my data allotment?
If ComSouth determines that the customer is using more data than the allotment of their data tier provides, ComSouth will notify the customer and offer a choice of moving up to a higher tier of service that will accommodate their usage, or they can choose to be billed $10 for every 50 Gigabytes of usage over their allotment.
Q:Will ComSouth notify me if I go over my data allotment?
Yes, ComSouth will notify the customer that they have gone over their allotments.
Q:What is a Data Allotment?
Internet data allotments are the amount of data assigned to each ComSouth data plan and is the measure of the amount of data that a customer sends and receives over their Internet connection during the billing cycle. These are similar to electricity and water which are metered, read monthly and the consumer pays for the amount used over the minimum usage.
Q:How can I be sure that ComSouth has my email or cellular phone number on file?
Stop by or call any ComSouth office and ask any customer service representative.
Q:If I upgrade to a higher data plan will I get a higher data allotment and when will it take affect?
Yes, when a customer upgrades their data plan, the monthly reoccurring charge is pro-rated, the new speed talks effect immediately and the new allotment amount reverts back to the first day of the current billing cycle.
Q:When are the ComSouth data billing cycles?
ComSouth Data Billing cycle for all data usage is the 20th of the month through the 19th of the next month.
Q:Where can I find more info about the ComSouth Data policies?
The ComSouth Acceptable Use Policy is on the ComSouth.net website at: http://comsouth.net/acceptable-use-policy/
Q:What type of usage may cause me to go over my data allowance?
Some activities use more data than others. Here are several examples.
- Full-length movie downloads
- Access by others if you have an unsecured wireless router
- Heavy use of peer-to-peer (P2P) file sharing programs
- Continuous downloading or viewing streaming media content such as online video and radio
- Extended use of web cameras
- Extensive downloading of large applications or files
- Extensive uploading of home movies, photos, and/or large email attachments
- Extensive use of online backup services such as Carbonite, Mozy, SOS, iCloud and HP Upline
- Some kinds of gaming
- A virus or other malware that’s taken over your computer
- Operating an in-house server (not allowed under our acceptable use policies)
Q:What is a Gigabyte?
A gigabyte is a unit of measurement of the amount of data that is transmitted over the Internet. Approximately 50,000 single-page emails (without attachments), for example, equate to about 1GB. It is important to remember that a GB represents the amount of data sent over the network, and not the amount of time spent using the Internet.